Customer Success

Webinar participants will be asked to provide written feedback about the webinar at the end of the presentation. Space will be included to express any grievance they might have with the program.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken:

  1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CEO will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
  2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the CEO will mediate and will be the final arbitrator. If the participant requests action, the CEO will: attempt to move the participant to another workshop or, provide a credit for a subsequent year’s workshop or, provide a partial or full refund of the workshop fee. Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
  3. If the grievance concerns the Elevate You CE program, in a specific regard the CEO will discuss the grievance with a member of the Advisory Board, and attempt to arbitrate. The primary contact is Dr. Liza Auciello, who can be reached at or (323) 319-4747. If Liza Auciello is the presenter of a webinar for which there is a grievance, an alternative contact will be provided for those sessions. The alternative contact is Dr. Karen Eastman (, (310) 567-4487).

Elevate You CE Grievance Procedure (2020)